02. Ombuds Case Material, Stories, and Teaching Notes
During her career as an organizational ombuds at MIT and as an adjunct professor of negotiation and conflict management at the MIT Sloan School of Management, Mary Rowe has written true stories about ombuds work and leadership, numerous articles that incorporate deidentified, disguised case material drawn from ombuds practice, and Teaching Notes. This page brings all this material together in one place.
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The Importance of Bystanders in Threat Assessment and Management
(Oxford University Press, 2021)Bystanders—those who observe or come to know about potential wrongdoing—are often the best source of pre-attack intelligence, including indicators of intent and “warning” behaviors. They are the reason that some planned ... -
A Framework For Communicating How Organizational Ombuds Help to Manage Risk
(MIT Sloan School of Management website, 2019) -
Concerns about Bullying at Work As Heard by Organizational Ombudsmen
(Perspectives on Work, 2010)
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