I. True Stories about Ombuds Work and Leadership

The following essays are true stories that draw on personal experience and observations. The essay on using the values and mission of the organization is published with the permission of the participants.

Recent Submissions

  • Becoming an Ombuds at MIT 

    Rowe, Mary (Conflict Resolution Quarterly, 2023)
    Mary P. Rowe served for almost 42 years as an early organizational ombuds reporting directly to five presidents of MIT. This essay recounts Rowe’s early experiences in this work as she applied for and then, in early 1973, ...

  • Using Organizational Values and Mission to Guide Strategic Planning 

    Rowe, Mary (Journal of the International Ombudsman Association, 2023)
    ISKCON Resolve is part of a global, integrated conflict management system serving congregations in a hundred countries for the International Society for Krishna Consciousness. This global system began in 2002—and is the ...