https://hdl.handle.net/1721.1/155109 2026-04-06T10:40:03Z https://hdl.handle.net/1721.1/159811 Becoming an Ombuds at MIT Rowe, Mary Mary P. Rowe served for almost 42 years as an early organizational ombuds reporting directly to five presidents of MIT. This essay recounts Rowe’s early experiences in this work as she applied for and then, in early 1973, started her job at MIT, initially with the title of Special Assistant to the President and Chancellor for Women and Work at MIT. The essay also draws connections between Rowe’s early experiences in that job and the subsequent evolution of the organizational ombuds profession. This is a draft version of the article that was subsequently published in Conflict Resolution Quarterly. 2023-01-01T00:00:00Z https://hdl.handle.net/1721.1/158447 Using Organizational Values and Mission to Guide Strategic Planning Rowe, Mary ISKCON Resolve is part of a global, integrated conflict management system serving congregations in a hundred countries for the International Society for Krishna Consciousness. This global system began in 2002—and is the only one of its kind in a worldwide faith-based organization. ISKCON Resolve is led by two organizational ombuds, Brian Bloch and Bob Cohen. They respond to visitors; train, serve and supervise dozens of mediators; and support the Governing Body Commission of the faith. This essay describes an event at which the two ombuds were supporting their incoming CEO in strategic planning for conflict management. 2023-01-01T00:00:00Z