II. Ombuds Articles that Include De-Identified, Disguised Case Material
Organizational ombuds do everything we can both to illuminate our unusual profession and to protect the privacy and confidentiality of the constituents—the visitors—who engage with us and teach us about our organizations. The articles and essays in this section contain material from real cases that is meant to help shed light on some of the findings and tools of the organizational ombuds profession; all the case material has been de-identified and heavily disguised to protect confidentiality. Some examples come, with permission, from the work of other ombuds.
Recent Submissions
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Dealing with—or Reporting—‘Unacceptable’ Behavior
(Journal of the International Ombudsman Association, 2009)People in organizations often see behavior that they think is unacceptable, unsafe, illegal—even criminal. Why do people who observe such behavior hesitate to act on their own, or to come forward promptly—even when affected ... -
Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case
(Harvard Negotiation Law Review, 2009) -
Micro-affirmations & Micro-inequities
(Journal of the International Ombudsman Association, 2008-03)
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