II. Ombuds Articles that Include De-Identified, Disguised Case Material: Recent submissions
Now showing items 1-3 of 15
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Dealing with—or Reporting—‘Unacceptable’ Behavior
(Journal of the International Ombudsman Association, 2009)People in organizations often see behavior that they think is unacceptable, unsafe, illegal—even criminal. Why do people who observe such behavior hesitate to act on their own, or to come forward promptly—even when affected ... -
Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case
(Harvard Negotiation Law Review, 2009) -
Micro-affirmations & Micro-inequities
(Journal of the International Ombudsman Association, 2008-03)
