01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value
This page includes articles, chapters, reports, and working papers that discuss a range of topics related to the role of the organizational ombuds. The material is organized into four sections. (A few articles are mentioned in more than one section, and some articles also appear on other pages of this website.)
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The Ombudsman's Role in a Dispute Resolution System
(Negotiation Journal, 1991-10) -
Helping People Help Themselves: An ADR Option for Complaint Handlers
(Negotiation Journal, 1990-07) -
The Corporate Ombudsman: An Overview and Analysis.
(Negotiation Journal, 1987-04)