01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value: Recent submissions
Now showing items 1-3 of 63
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The Ombudsman's Role in a Dispute Resolution System
(Negotiation Journal, 1991-10) -
Helping People Help Themselves: An ADR Option for Complaint Handlers
(Negotiation Journal, 1990-07) -
The Corporate Ombudsman: An Overview and Analysis.
(Negotiation Journal, 1987-04)