Helping People Help Themselves: An ADR Option for Complaint Handlers

Author(s)
Rowe, Mary P.
Thumbnail
DownloadArticle (1.050Mb)
Metadata
Show full item record
Description
Note from the author: This article was written for complaint handlers before current laws, but it includes a review of many points relevant for complainants who are interested in helping themselves, and for complaint handlers who support them.
Date issued
1990-07
URI
https://hdl.handle.net/1721.1/159816
Publisher
Negotiation Journal
Citation
Mary P. Rowe, “Helping People Help Themselves: An ADR Option for Complaint Handlers,” Negotiation Journal Vol. 6, No. 3 (July 1990): 239-248.
Keywords
complaint system, alternative dispute resolution (ADR), conflict resolution, complaint handling, harassment, complainants, complaint handlers
Collections