| dc.contributor.author | Rowe, Mary P. | |
| dc.date.accessioned | 2025-06-27T17:30:50Z | |
| dc.date.available | 2025-06-27T17:30:50Z | |
| dc.date.issued | 1990-07 | |
| dc.identifier.uri | https://hdl.handle.net/1721.1/159816 | |
| dc.description | Note from the author: This article was written for complaint handlers before current laws, but it includes a review of many points relevant for complainants who are interested in helping themselves, and for complaint handlers who support them. | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | Negotiation Journal | en_US |
| dc.subject | complaint system, alternative dispute resolution (ADR), conflict resolution, complaint handling, harassment | en_US |
| dc.subject | complainants, complaint handlers | en_US |
| dc.title | Helping People Help Themselves: An ADR Option for Complaint Handlers | en_US |
| dc.type | Article | en_US |
| dc.identifier.citation | Mary P. Rowe, “Helping People Help Themselves: An ADR Option for Complaint Handlers,” Negotiation Journal Vol. 6, No. 3 (July 1990): 239-248. | en_US |
