III. Some Self-Help Materials from an Ombuds Office

An ombuds office often posts self-help materials, which frequently get a lot of use.

Negotiating for Jobs and Salaries (and Everything Else): Prepare, Prepare, Prepare

Rowe, Mary (MIT Sloan School of Management website, 2024-02)
Helping Hesitant Bystanders Identify Their Options: A Checklist with Examples and Ideas to Consider

Rowe, Mary (Journal of the International Ombudsman Association, 2023-07-14)

Organizational bystanders sometimes act heroically in emergencies. Less well known are the bystanders who act very effectively, in quiet ways, in reaction to (potentially) unacceptable behavior. In addition, many bystanders ...
Is the Other Person Competing? Collaborating? Possibly Intending Harm? Ideas to Consider in a Negotiation

Rowe, Mary (MIT Sloan School of Management, 2022-09)