02. Ombuds Case Material, Stories, and Teaching Notes: Recent submissions
Now showing items 10-12 of 38
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Helping Hesitant Bystanders Identify Their Options: A Checklist with Examples and Ideas to Consider
(Journal of the International Ombudsman Association, 2023-07-14)Organizational bystanders sometimes act heroically in emergencies. Less well known are the bystanders who act very effectively, in quiet ways, in reaction to (potentially) unacceptable behavior. In addition, many bystanders ... -
Consider Generic Options When Complainants and Bystanders Are Fearful
(Journal of the International Ombudsman Association, 2023-07-14)Organizational ombuds usually offer a choice of different options to constituents who call the office with a concern. In serious cases, ombuds might offer formal options such as filing a formal grievance. In addition, the ... -
Using Organizational Values and Mission to Guide Strategic Planning
(Journal of the International Ombudsman Association, 2023)ISKCON Resolve is part of a global, integrated conflict management system serving congregations in a hundred countries for the International Society for Krishna Consciousness. This global system began in 2002—and is the ...
