02. Ombuds Case Material, Stories, and Teaching Notes: Recent submissions

Now showing items 13-15 of 40

    • Consider Generic Options When Complainants and Bystanders Are Fearful 

      Rowe, Mary (Journal of the International Ombudsman Association, 2023-07-14)
      Organizational ombuds usually offer a choice of different options to constituents who call the office with a concern. In serious cases, ombuds might offer formal options such as filing a formal grievance. In addition, the ...

    • Using Organizational Values and Mission to Guide Strategic Planning 

      Rowe, Mary (Journal of the International Ombudsman Association, 2023)
      ISKCON Resolve is part of a global, integrated conflict management system serving congregations in a hundred countries for the International Society for Krishna Consciousness. This global system began in 2002—and is the ...

    • “'Drafting a Letter' for People Dealing with Harassment or Bullying" 

      Rowe, Mary (Journal of the International Ombudsman Association, 2023)
      As an early ombuds, the author discovered that drafting a structured letter about being mistreated often helped constituents—with respect to both process and outcomes. This article describes the origins of “drafting a ...