02. Ombuds Case Material, Stories, and Teaching Notes: Recent submissions
Now showing items 13-15 of 38
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“'Drafting a Letter' for People Dealing with Harassment or Bullying"
(Journal of the International Ombudsman Association, 2023)As an early ombuds, the author discovered that drafting a structured letter about being mistreated often helped constituents—with respect to both process and outcomes. This article describes the origins of “drafting a ... -
Sources of Power in Negotiations
(MIT Sloan School of Management, 2022) -
Changing Behavior, Letting It Be—Or Maybe Making It Worse: Ideas to Consider
(MIT Sloan School of Management, 2022-04)
