I. The Functions, Standards of Practice, and Professional Values of Organizational Ombuds: Recent submissions
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Becoming an Ombuds at MIT
(Conflict Resolution Quarterly, 2023)Mary P. Rowe served for almost 42 years as an early organizational ombuds reporting directly to five presidents of MIT. This essay recounts Rowe’s early experiences in this work as she applied for and then, in early 1973, ... -
The Unique—and Effective—Quartet of Standards of Practice of Organizational Ombuds: Each Standard is Necessary—and Requires the Other Three Standards
(Journal of the International Ombuds Association, 2025-05)Employers in many sectors consider adding an organizational Ombuds (OO) to their conflict management system. However, employers often have questions about this unusual profession. How are the International Ombuds Association ... -
Organizational Ombuds' Sources of Power and Influence
(Journal of the International Ombuds Association, 2024-12)This article discusses the sources of power—and the influence that derives from power—that organizational ombuds (OO) use. The article presents a standard list of ten sources of power and shows how these are affected by ...
