I. The Functions, Standards of Practice, and Professional Values of Organizational Ombuds: Recent submissions
Now showing items 1-3 of 31
-
Consider Generic Options When Complainants and Bystanders Are Fearful
(Journal of the International Ombudsman Association, 2023-07-14)Organizational ombuds usually offer a choice of different options to constituents who call the office with a concern. In serious cases, ombuds might offer formal options such as filing a formal grievance. In addition, the ... -
“'Drafting a Letter' for People Dealing with Harassment or Bullying"
(Journal of the International Ombudsman Association, 2023)As an early ombuds, the author discovered that drafting a structured letter about being mistreated often helped constituents—with respect to both process and outcomes. This article describes the origins of “drafting a ... -
Supporting Bystanders: See Something, Say Something Is Not Enough
(MIT Sloan School of Management, 2020-01)