Notes on Complaint Handling for Managers

Author(s)
Rowe, Mary
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DownloadMaterial from 2002 MIT Sloan School of Management course on Negotiation and Conflict Management (192.6Kb)
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Description
Note: This document was compiled for the MIT Sloan Negotiation and Conflict Management course 15.667 in 2002.
Date issued
2002
URI
https://hdl.handle.net/1721.1/156398
Publisher
MIT Sloan School of Management website
Citation
Mary Rowe, "Notes on Complaint Handling for Managers," https://mitsloan.mit.edu/shared/ods/documents?PublicationDocumentID=4018.
Keywords
complaint handling, complaint handlng for managers
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