07. Negotiation and Conflict Management
This page includes articles and materials from 1989 to 2019, listed in reverse chronological order. Negotiation theory applies to all human interactions where there are two or more points of view. The theory provides basic tools for the organizational ombuds profession: identifying everyone whose interests are at stake in a negotiation, identifying their interests, identifying the sources of power—and constraints—for all whose interests are at stake, and identifying and understanding the strategies and tactics of the negotiators.
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Whose Interests Were at Stake—And Who Was at the Table?
(Negotiation Journal, 1992-01) -
Disputes and Conflicts Inside Organizations: A Systems Approach
(Negotiation Journal, 1989-04) -
Organizational Ombuds' Sources of Power and Influence
(Journal of the International Ombuds Association, 2024-12)This article discusses the sources of power—and the influence that derives from power—that organizational ombuds (OO) use. The article presents a standard list of ten sources of power and shows how these are affected by ...
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