Integrated Conflict Management Systems (ICMS) and the Organizational Ombuds’ Role Therein: Recent submissions
Now showing items 4-6 of 22
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The Organizational Ombudsman
(Oxford University Press, 2014)This chapter discusses the OO (organizational ombudsman) in the context of organizational conflict management systems (CMS). The OO is a confidential, neutral, internal resource--formally independent of line and staff ... -
Dealing with—or Reporting—‘Unacceptable’ Behavior
(Journal of the International Ombudsman Association, 2009)People in organizations often see behavior that they think is unacceptable, unsafe, illegal—even criminal. Why do people who observe such behavior hesitate to act on their own, or to come forward promptly—even when affected ... -
Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case
(Harvard Negotiation Law Review, 2009)
