Integrated Conflict Management Systems (ICMS) and the Organizational Ombuds’ Role Therein
Recent Submissions
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The Post-Tailhook Navy Designs an Integrated Dispute Resolution System
(Negotiation Journal, 1993-07) -
The Ombudsman's Role in a Dispute Resolution System
(Negotiation Journal, 1991-10) -
People Who Feel Harassed Need a Complaint System with Both Formal and Informal Options
(Negotiation Journal, 1990-04)
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