II. The Effectiveness and Value of Organizational Ombuds: Recent submissions
Now showing items 4-6 of 13
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A Reappraisal — The Nature and Value of Ombudsmen in Federal Agencies, Part 2: Research Report.
(Administrative Conference of the United States, 2016-11-14)This Report outlines a mixed method research project that provides a comparative analysis of federal ombuds offices. The study utilizes a multi-stage approach, which includes four distinct and complementary elements: 1) a ... -
A Reappraisal — The Nature and Value of Ombudsmen in Federal Agencies, Part 1: Executive Summary
(Administrative Conference of the United States, 2016-11-14) -
Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness
(Journal of the International Ombudsman Association, 2010)Organizational ombudsmen contribute to many stakeholders: shareholders, management at all levels, those who call upon the office, people who are alleged to be a problem, responders whom the ombuds calls about a case or an ...
