01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value: Recent submissions
Now showing items 19-21 of 66
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“'Drafting a Letter' for People Dealing with Harassment or Bullying"
(Journal of the International Ombudsman Association, 2023)As an early ombuds, the author discovered that drafting a structured letter about being mistreated often helped constituents—with respect to both process and outcomes. This article describes the origins of “drafting a ... -
Is the Other Person Competing? Collaborating? Possibly Intending Harm? Ideas to Consider in a Negotiation
(MIT Sloan School of Management, 2022-09) -
Changing Behavior, Letting It Be—Or Maybe Making It Worse: Ideas to Consider
(MIT Sloan School of Management, 2022-04)
