Enabling cultural shifts : an enterprise approach toward lean thinking

Abstract

The Supply Planning Operations team, in a large manufacturing firm, faced a future where their complexity of scope was increasing without an increase in resource levels. As an effort to improve both efficiency and effectively within the organization, they chose to adopt Lean Thinking as a method to streamline and simplify activities, connections and flows. Lean Thinking, while often viewed as a set of tools (value stream mapping, andon cords, kanbans, and others), involves the harmony between principles, culture and the appropriate application of tools. SPO has taken an approach focused on culture and deep understanding of Lean Principles before deploying the tools of Lean. It was important to examine why artifacts succeeded or failed in influencing cultural change. One common theme for successful artifacts was their portability. With a geographically diverse team, it was important that any artifact could be transported electronically. Although not all the actions have been successful in influencing the organization's culture, many actions have had a profound impact. Seeing members of the organization write about their personal experiences is just one example of how Lean Thinking has been adopted. By committing to "Rules before Tools," the group embarked upon a journey to change culture. This thesis used an Enacted Systems Analysis to identify Artifacts, Habits of Thought and Habits of Action. Several organizational barriers emerged along with possible levers to promote change. Even though the revolution is only in its infancy, SPO appears to be on a sustainable path toward a Lean Thinking transformation.