Global knowledge networking for the multinational enterprise

Abstract

This thesis proposes a technology strategy that is formulated to serve as the foundation for a holistic. global knowledge networking strategy for multinational enterprises (MNEs). This thesis is framed in the context of the increasing salience of knowledge for all enterprises, everywhere, today. The uncertainties of the marketplace, global e-business opportunities born of the Internet revolution, and the paradigmatic shifts in thought on organizational design have amplified the demand for the right knowledge of the right kind at the right time. The multi-dimensional nature of knowledge and the complexities of enterprise activities are compounded by the fact that enterprises today are increasingly globalized and seeking to globally expand its activities. The capabilities to acquire quality-controlled knowledge within the necessary time-horizons, and the capabilities to leverage and diffuse acquired knowledge throughout the organization have become critical. However, the mechanisms by which to perform and enable these functions are not strategically integrated across the organization, and on a global basis. This thesis focuses on the knowledge network as a mechanism and as a process by which to coordinate innovation and learning for enterprises and enterprise-value-networks on a global basis. While knowledge networks have been formed in both non-profit and for-profit sectors, this thesis will be concerned solely with knowledge networks for businesses. Knowledge networks can be analyzed into technology and human elements, but often there is no coordinating strategy that synthesizes both elements into integrative solutions that can capture the value of knowledge for the enterprise. The hypothesis . guiding this thesis is that existing models of knowledge networking are not sufficiently holistic. and proposes an integrated knowledge networking strategy that leverages both technology infrastructure and human competencies in meeting organizational knowledge requirements. The emergent nature of strategically initiated knowledge networks in business can adapt knowledge networking solutions that have been developed in the non-profit sector. One such framework for knowledge networking from the non-profit sector is the GSSD (Global System for Sustainable Development) initiative, developed in MIT with partners in academic institutions around the world, is one such methodology that aims to facilitate knowledge flows and knowledge sharing on a global scale. This thesis (a) develops a technology strategy that adapts the GSSD framework for enterprises that operate on a global scale, (b) illustrates its conceptual feasibility by proposing several designs for GSSD-E, or GSSD for the enterprise, and (c) applies the designs to a test case. The test case is a conceptual implementation of the GSSD-E design for Sony Environmental Management Systems. The thesis concludes by suggesting further possible directions in researching GSSD-E possibilities.