A Questionnaire for Analyzing your Conflict Management System Based on the Functions Needed in a Conflict Management System

Abstract

One way to assess the conflict management system of your organization is to work with several colleagues to identify and assess the people and the offices who perform the various functions needed in an effective system. This article contains a questionnaire that asks you to do three things. First, identify those who perform the various functions. Second, note whether these offices and people think of themselves as part of a system. Do they all understand the policies and procedures and conflict management options available in your organization? Do they work together? Do they understand privacy and confidentiality? Third, how effective is your system? What would make it more effective? (Note: There are also two related tables (each called Analyzing Your Conflict Management System) that will help in this analysis of your organizational system: there is a representative table and a table with blanks to fill in.)