| dc.contributor.author | Rowe, Mary | |
| dc.date.accessioned | 2024-09-12T17:45:03Z | |
| dc.date.available | 2024-09-12T17:45:03Z | |
| dc.date.issued | 2010-10 | |
| dc.identifier.uri | https://hdl.handle.net/1721.1/156707 | |
| dc.description | Note: This article shows that ombuds can help identify and assess issues new to the organization. | en_US |
| dc.description.abstract | The Crystal Ball began, in 1984, as a device to help Organizational Ombudsmen (OOs) to anticipate problems that are new to their organizations. This came about by collecting wisdom from many OOs about “new things.” Each OO may collect bits of new information from a whole organization—the Crystal Ball then pulls these ideas together. Over the years the Crystal Ball has proven useful in helping OOs in the important OO task of seeking, identifying, assessing
and communicating issues new to their organizations. Crystal Ball discussions have in turn helped OOs to
think about how to help their organizations to learn about and manage emerging issues, how to foster
and collaborate on systems initiatives when appropriate—and how to follow up. The issues enumerated
in this article have included many of the serious problems of our times. The Crystal Ball illuminates one important source of organizational ombudsman effectiveness. | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | Journal of the International Ombudsman Association | en_US |
| dc.subject | Crystal Ball, organizational ombudsman, predicting problems, organizational change, disruptive problems, wisdom of crowds | en_US |
| dc.title | The Several Purposes of the OO Crystal Ball | en_US |
| dc.type | Article | en_US |
| dc.identifier.citation | Mary Rowe, “The Several Purposes of the OO Crystal Ball,” Journal of the International Ombudsman Association Vol. 3, No. 2 (October 2010): 60-65. | en_US |
