I. The Functions, Standards of Practice, and Professional Values of Organizational Ombuds: Recent submissions

Now showing items 22-24 of 45

    • Informality, the Fourth Standard of Practice 

      Rowe, Mary (Journal of the International Ombudsman Association, 2012)
      In the 1970s and early 1980s, organizational ombuds recognized three basic pillars of their profession: independence, confidentiality and neutrality (impartiality). Informality was recognized as a fourth principle, or ...

    • What Happens to Confidentiality if the Visitor Refuses to Report Unacceptable Behavior? 

      Rowe, Mary (Journal of the International Ombudsman Association, 2011)
      This article examines a common question frequently posed to organizational ombuds about what they would do if a visitor refuses to report or otherwise act responsibly about a situation that might present a risk of serious ...

    • Ombudsman 

      Rowe, Mary; Gadlin, Howard (Oxford University Press, 2010)