01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value: Recent submissions
Now showing items 13-15 of 63
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Helping Hesitant Bystanders Identify Their Options: A Checklist with Examples and Ideas to Consider
(Journal of the International Ombudsman Association, 2023-07-14)Organizational bystanders sometimes act heroically in emergencies. Less well known are the bystanders who act very effectively, in quiet ways, in reaction to (potentially) unacceptable behavior. In addition, many bystanders ... -
Consider Generic Options When Complainants and Bystanders Are Fearful
(Journal of the International Ombudsman Association, 2023-07-14)Organizational ombuds usually offer a choice of different options to constituents who call the office with a concern. In serious cases, ombuds might offer formal options such as filing a formal grievance. In addition, the ...
