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Now showing items 31-40 of 52
Identifying system-wide contact center cost reduction opportunities through lean, customer-focused IT metrics
(Massachusetts Institute of Technology, 2009)
Dell's long-term success depends on its customers' future buying patterns. These patterns are largely determined by customers' satisfaction with the after-sales service they receive. Previously, Dell has been able to deliver ...
Developing a circumstance-based innovation strategy for a midsized aerospace manufacturer : fostering intrapreneurship, opening boundaries, and seeding disruption
(Massachusetts Institute of Technology, 2004)
This thesis derives a seven-stage methodology and presents a case study for developing an actionable innovation strategy for manufacturing firms. The methodology is based around a careful examination of their firm's ...
The integrated concurrent enterprise
(Massachusetts Institute of Technology, 2003)
Lean Transformations in Supply Chain, the autocatalytic nature of lean principles, and tactics for implementing lean tools
(Massachusetts Institute of Technology, 2008)
Expanding Lean principles beyond the manufacturing floor, ultimately to entail a comprehensive Lean Enterprise, has gained increasing attention among corporations. This thesis entails a detailed case study of initiating a ...
Mitigating the risk of a new workforce by reducing rework and rightsizing on hand inventory
(Massachusetts Institute of Technology, 2009)
Dramatically increasing the hourly workforce at a rapid pace to support accelerated product demand in an aircraft manufacturing facility in a short amount of time resulted in: (1) increased rework, and (2) increased part ...
Lean concepts in customer care : adding value and reducing waste with proactive order status messaging
(Massachusetts Institute of Technology, 2008)
Information technology (IT), operational efficiency, and a strong relationship with customers are three critical components to Dell's success over the last twenty four years. Information technology throughout Dell's history ...
Accelerating time-to-market in the global electronics industry
(Massachusetts Institute of Technology, 2008)
In today's electronics industry, fast time-to-market (TTM) and time-to-profit (TTP) is key to customer satisfaction and firm competitiveness. Optimizing the product development and new product introduction (NPI) process ...
Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)
Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...
Inventory optimization in an aerospace supply chain
(Massachusetts Institute of Technology, 2007)
Strategic inventory management has become a major focus for Honeywell Aerospace as the business unit challenged itself to meeting cost reduction goals while maintaining a high level of service to its customers. This challenge ...
Demand allocation strategies in the seasonal retail industry
(Massachusetts Institute of Technology, 2007)
Amazon.com is a publicly-held company headquartered in Seattle, Washington. It revolutionized the retail industry by being one of the first major companies to sell goods over the Internet. It is an international company ...