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Building flexibility in the volatile aftermarket parts : supply chains of the defense aerospace industry
(Massachusetts Institute of Technology, 2007)
Within the Integrated Defense Systems of The Boeing Company, aftermarket support of military aircraft serves as an increasingly large source of revenue. One of the newest contracts between Boeing and the U.S. Government ...
Systems level approach to process improvement initiatives in a semiconductor manufacturing environment
(Massachusetts Institute of Technology, 2006)
Many successful companies have difficulty implementing large-scale change initiatives such as Lean, Six Sigma, outsourcing or Advanced Process Control. This can often be due to the fact that they treat large-scale improvement ...
The integrated concurrent enterprise
(Massachusetts Institute of Technology, 2003)
Lean Transformations in Supply Chain, the autocatalytic nature of lean principles, and tactics for implementing lean tools
(Massachusetts Institute of Technology, 2008)
Expanding Lean principles beyond the manufacturing floor, ultimately to entail a comprehensive Lean Enterprise, has gained increasing attention among corporations. This thesis entails a detailed case study of initiating a ...
Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)
Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...
Optimizing the assembly sequence of an aerospace manufacturing process
(Massachusetts Institute of Technology, 2000)
The 1990's were a time of downsizing and consolidation for much of the defense aerospace industry. Many defense contractors sought to integrate lean manufacturing principles and techniques into their business, as a means ...