Browsing Theses by Author "Carter, Kristopher (Kristopher W.)"
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Analysis of email and phone queuing systems in a world-wide contact center network
Carter, Kristopher (Kristopher W.) (Massachusetts Institute of Technology, 2008)Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...