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A framework for strategizing and deciding IT sourcing and managing outsourced services
(Massachusetts Institute of Technology, 2002)
This thesis is construed as a part of M.I.T. Sloan School project sponsored by a Fortune 500 company (hereafter referred as "The Company") to study disintermediation in the IT service industry. In this thesis we develop ...
The challenges of implementing CRM in the financial services industry
(Massachusetts Institute of Technology, 2003)
Customer Relationship Management means great opportunities and great challenges for those who want to pursue a broad implementation. Despite investing millions of dollars in CRM initiatives, many companies are facing the ...